Return & Refund Policy

Effective Date: June 23, 2026

At Aurora & Belle New York, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
With all original tags attached
In its original packaging
Accompanied by proof of purchase or your order number

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Intimates and underwear
Swimwear without the original hygiene liner
Gift cards
Final sale or clearance items
Personalized or custom-made products

How to Start a Return

To request a return, please contact us at:

Email: info@aurora-belle.com

Please include:

Your order number
The reason for your return
Photos (if the item is damaged, defective, or incorrect)

Our support team will provide you with return instructions.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will work with you to provide a replacement, exchange, or refund as appropriate.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return your original purchase (if eligible) and place a new order.

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow our standard return procedure.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Aurora & Belle New York